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SHIPPING

Delivery Timeframe:

The standard delivery time is 1 to 3 days. During holidays, campaigns, or other special events, delivery times may vary, and we ask for your understanding.

If you place your order before 13:00 hs from Monday to Friday, the package will be shipped the same day.

Flat Shipping Rate: 

We have a flat shipping rate of NOK 69. We ship as a mailbox package or service package, depending on the size, weight, and destination within the country. All orders over NOK 599 qualify for free shipping within Norway! 

The risk for the goods

The risk for the goods passes to you as the buyer when you or someone on your behalf has received the goods in accordance with point  "Delivery and Delay".

 

Unclaimed Packages:

If you do not pick up your order from Posten Office/PostNord, you will be charged a fee of NOK 249. This fee covers all costs incurred from the package not being picked up and returned.

Any costs incurred as a result of providing incorrect contact information when placing the order, such as packages returned due to an unknown/incorrect address (e.g., residential address not registered with Posten or Folkeregister) or when the mailbox is not marked with a name, must be covered by the customer.
Alternatively, if the buyer chooses to cancel the order, this amount will be deducted from the refund.

 

Shipping outside of Norway

International shipping is carried out after receiving the order and is processed within business hours on working days (Monday to Friday from 9:00 to 18:00) within 2 to 4 business days.

Your order will be shipped via UPS. For shipments to some countries, additional costs may arise in individual cases for which we are not responsible and which you will need to bear. These may include, for example, costs related to money transfers by banks (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties, VAT). You can find more information, for example, at https://taxation-customs.ec.europa.eu/customs-4/calculation-customs-duties_en and you can find more information on the website for Customs in your country regarding import sales taxes.

If you wish to have your order shipped to a country you don't find on our website, please send us an email (genet@genetcollection.no) before placing an order, and let us know the item, quantity, and delivery address with the corresponding country and postal code. We will inform you shortly if we can also ship to the desired country. If delivery to the desired delivery address is possible, we will inform you about the shipping costs, as we need to inquire with our shipping partner about the shipping option and costs in advance.

Giveaway

If you emerge as a winner of a giveaway promoted by GenetCollection.no, complimentary shipping will be provided, contingent upon the shipping address being within Norway. Conversely, if the shipping address is outside Norway, the winner of the draw will be responsible for covering the shipping expenses independently.

Packages Damaged During Transport:

If you receive a package from us that has been damaged during transport, you must file a claim with the shipping company.

Please provide the following information:

  • Shipping number.
  • Type of claim (Damage/Deficiency).
  • In case of damage: Photos of the damaged goods and the package.
  • Weight of damaged/lost goods.
  • Brief explanation of the type of damage (Fully damaged, partially damaged, etc.).
  • Total amount of the claim.

Additionally, you can inform us of the incident so we can follow up on the case.

RETURN 

Return shipping:

Return shipping costs are your responsibility, as we do not cover or refund these expenses. Please note, we recommend sending your items with tracking, as we cannot be held liable for any items that fail to reach us.

Exchange:

We do not have a direct exchange scheme, but you have to send us a message letting us know that you want to return our product so we can be aware that some shipping is coming to us. Once we receive the product and check that it meets all the return criteria, we will process the money back and will always refund it to the same account/payment method you used when purchasing. In this way, you can place your new order directly on our website.

For the return to be accepted, it must meet the following criteria.

a) The return must be registered on our website, or you must have contacted our customer service within 30 days of receiving your order. Once this has been done, the package must be delivered by post within 14 days.

b) The item must be as new, in the same condition as when you received it. That is, in original packaging, with all tags hanging on and without odors, stains or pet hair. We do not expect garments to be folded the same as when they arrived, but garments that are carelessly packed (eg: "crumpled into a ball") may result in a reduction in refunds, or in the worst case, be rejected.

c) For hygienic reasons, we do not accept returns on underwear or other intimate products. These products will be marked in the product text with "no return".

If a returned item does not meet one or more of these criteria, the return will as a general rule be refused and the item sent back to you.
 

REFUND

Return processing and refund:

Please note that it can quickly take up to 3 weeks from the time you submit a return until it has been processed. When your return has been processed, depending on the payment solution you used, it may take a few days before you receive money in your account/deducted from the invoice.

The money is always refunded to the same account/payment method you used when purchasing. The cost of processing and shipping (from 79, up to 149 nok) will be deducted from the amount to be refunded. Shipping costs are not refunded.

We remind you that you yourself are responsible for delaying payment of a Klarna invoice, for example in the case of a return. Contact Klarna to do this by the deadline. All penalty fees for late payment are charged to you personally. Klarna can be contacted on 21 01 89 91 or by e-mail: info@klarna.no

We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange for repayment.

 

Delivery and Delays

It is a high priority for us to deliver all packages as quickly as possible. Normal delivery time is from delivery on the same day and up to 3 days, depending on the delivery method. Some cases with 5 - 7 day delivery are also normal (working days).

Nevertheless, delays may occur from time to time due to high demand either with us or our partners. In the event of deviations or due to high activity, the delivery time may extend up to 3 weeks, and this is in all cases to be considered the maximum delivery time. After this, you as a customer can withdraw your purchase, unless you were made aware before the time of purchase that there was an abnormally long delivery time. If we have not heard from you after 5 weeks, we consider the package to have been delivered and the cancellation period will have expired.

If you have received an SMS that the package has been delivered to your mailbox/door and the package is not there, it is important that you contact us immediately so that we can request the package immediately. The same applies if you have received only parts of your order. If notification is not given immediately, the package will be considered received in its entirety after Bring has notified that the package has been delivered.