Worldwide Shipping
WORLDWIDE SHIPPING
- Information
The dispatch takes place after receipt of the order and is processed within the working day working hours (Mon-Fri 9:00-18:00) within 2-4 working days.
By default, the goods can only be shipped to the countries listed below. Your order will be shipped via UPS. The shipping costs incurred and the corresponding delivery times can be found in the table below.
- Shipping & Delivery Times
Attention: The processing time needed to prepare the order for shipment is not included in the delivery time.
|
DESTINATION COUNTRY: |
DELIVERY TIME: |
PRICE: |
FREE SHIPPING: |
|
Australia |
7-12 business days |
NOK 500 |
from NOK 1500 order value |
|
Austria |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Belgium |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
Bulgaria |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Canada |
7-10 business days |
NOK 350 |
from NOK 1500 order value |
|
Croatia |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Cyprus |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Czech Republic |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Denmark |
3-5 business days |
NOK 200 |
from NOK 1500 order value |
|
Estonia |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Finland |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
France |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
Germany |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
Greece |
3-5 business days |
NOK 300 |
from NOK 2000 order value |
|
Hungary |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Iceland |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Ireland |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Italy |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Latvia |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Lithuania |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
New Zealand |
7-12 business days |
NOK 500 |
from NOK 1500 order value |
|
Netherlands |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
Norway |
1-3 business days |
NOK 69 |
from NOK 399 order value |
|
Poland |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Portugal |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Romania |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Slovakia |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Slovenia |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Spain |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
Sweden |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
Switzerland |
3-5 business days |
NOK 300 |
from NOK 1500 order value |
|
UK |
3-5 business days |
NOK 200 |
from NOK 1000 order value |
|
USA |
7-10 business days |
NOK 350 |
from NOK 1500 order value |
|
Other Countries |
10-15 business days |
Price calculated via UPS at time of checkout |
- |
* Shipments during special dates (Black Week, Christmas, New Year, Easter, or special events) could be delayed by the carrier. We apologize in advance.
- Countries outside the European Union
In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information, for example, at https://taxation-customs.ec.europa.eu/customs-4/calculation-customs-duties_en
- Returns Information
The return shipping costs are paid by you, we do not pay or refund these. Please note, we recommend sending back your items tracked as we cannot be held liable for any items that fail to reach us.
Exchange:
We do not have a direct exchange scheme, but you have to send us a message letting us know that you want to return our product so we can be aware that some shipping is coming to us. Once we receive the product and check that it meets all the return criteria, we will process the money back and will always refund it to the same account/payment method you used when purchasing. In this way, you can place your new order directly on our website.
For the return to be accepted, it must meet the following criteria.
- a) The return must be registered on our website, or you must have contacted our customer service within 30 days of receiving your order. Once this has been done, the package must be delivered by post within 14 days.
- b) The item must be as new, in the same condition as when you received it. That is, in original packaging, with all tags hanging on and without odors, stains or pet hair. We do not expect garments to be folded the same as when they arrived, but garments that are carelessly packed (eg: "crumpled into a ball") may result in a reduction in refunds, or in the worst case, be rejected.
- c) For hygienic reasons, we do not accept returns on underwear or other intimate products. These products will be marked in the product text with "no return".
If a returned item does not meet one or more of these criteria, the return will as a general rule be refused and the item sent back to you.
- Returns due to Undeliverability
In the event that shipments are unable to be delivered due to address errors or if parcels are not collected at the post office and consequently returned to us, a fee of 500 NOK will be deducted from the refund if the buyer chooses to cancel the order. Alternatively if the buyer opt for a re-delivery, this amount will be charged plus the new shipping cost.
- Giveaway
If you emerge as a winner of a giveaway promoted by Genet Collection Norway, complimentary shipping will be provided, contingent upon the shipping address being within Norway. Conversely, if the shipping address is outside Norway, the winner of the draw will be responsible for covering the shipping expenses independently.
- Return processing and refund
Please note that it can quickly take up to 3 weeks from the time you submit a return until it has been processed. When your return has been processed, depending on the payment solution you used, it may take a few days before you receive money in your account/deducted from the invoice.
The money is always refunded to the same account/payment method you used when purchasing. The cost of processing the refund (79 nok) will be deducted from the amount to be refunded.
We remind you that you yourself are responsible for delaying payment of a Klarna invoice, for example in the case of a return. Contact Klarna to do this by the deadline. All penalty fees for late payment are charged to you personally. Klarna can be contacted on 21 01 89 91 or by e-mail: info@klarna.no
We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange for repayment.