Terms and Conditions

The conditions below apply to all contracts for the purchase and delivery of goods from genetcollection.no

The conditions can be revised without notification and the date above will show the last revision. Please always read through the conditions before ordering. When you accept a transaction with us, you are also accepting our conditions of purchase. The transaction is complete once you have received your confirmation of order, and it is your responsibility as a customer to ensure that all information provided, such as your name, e-mail address, postal address etc. are correct.

THE AGREEMENT

These general terms and conditions (the “General Conditions'') apply when you as a consumer (the “Customer”) place an order via www.genetcollection.no. The agreement is concluded between you and Rigal, company reg. no. 929 644 506. Detailed contact information and other information about Genet Collection are set forth on the Website.

PRICE AND PRODUCT INFORMATION

• All prices in the online shop include VAT in Norway. The stated price for goods and services at checkout is the total price the buyer must pay. This price includes all taxes and additional costs such as shipping costs, and everything is specified in the checkout before you pay.
• Discount codes apply to all items with a regular price, but not necessarily to items with a reduced price or in combination with other offers.
• Offers and discounts with requirements for the quantity purchased or similar must meet the conditions to apply, also in the event of a return. If an item is returned and thus violates the condition, the remaining items and services will be charged at the regular price. This also applies to orders that have received free shipping due to the size of the order. If the order no longer qualifies for free shipping after return, the standard shipping cost will be deducted from the return amount.
• We do our utmost to ensure you a friction-free buying experience. Nevertheless, from time to time errors may occur in prices, text or stock. In such cases, we reserve the right to cancel/credit the parts of an order that are affected and complete the rest.
• Size charts and other recommendations are indicative and will unfortunately not be suitable for everyone. In other words, we do not take responsibility for the wrong choice of size, but we will do our best to help you find the right one.
• We take all the photos ourselves, and try to take photos that represent the products we sell as much as possible. In certain cases, the images may still deviate somewhat from the actual appearance of the item. Also remember that all displays and monitors reproduce colors slightly differently.

PAYMENT

When paying by card, the money will be reserved in your account when placing the order, and deducted when the order is dispatched from our warehouse. We accept Visa, MasterCard, American Express, Visa Debit. All payments are processed through a secure checkout system provided by Stripe. For Norwegian customers we offer Klarna checkout and Vipps Payment. Payments made on our website are just as secure as payment in a shop. The site is secured by SSL and all card details are encrypted. That means that no one can read your credit card number, name or address when the data is sent via the Internet. RIGAL reserves the right to check card validity, address details of the purchaser and that there are funds available to cover the purchase price.

WARRANTY & COMPLAINTS 

If your order have any error or defects you have the right to get a rectification, redelivery, price reduction, compensation or cancellation of the purchase after Norwegian law. The right to complain applies for two years after the purchase have been completed. The defect or error must be significant before cancellation can be made and must be communicated in writing for reasons of proof. This must be done within a reasonable time after you have discovered the defect. Genet Collection will confirm receipt of all complaints in writing. In the unlucky event of any errors or defects on our products please contact us at genet@genetcollection.no with a photo of the defect or error, please.

UNCLAIMED PACKAGES:

If you do not pick up your order from Posten Office/PostNord, you will be charged a fee of NOK 249. This fee covers all costs incurred from the package not being picked up and returned.

Any costs incurred as a result of providing incorrect contact information when placing the order, such as packages returned due to an unknown/incorrect address (e.g., residential address not registered with Posten or Folkeregister) or when the mailbox is not marked with a name, must be covered by the customer.
Alternatively, if the buyer chooses to cancel the order, this amount will be deducted from the refund.

GIVEAWAY

If you emerge as a winner of a giveaway promoted by GenetCollection.no, complimentary shipping will be provided, contingent upon the shipping address being within Norway. Conversely, if the shipping address is outside Norway, the winner of the draw will be responsible for covering the shipping expenses independently.

FREE PRODUCT:

The free products offered with orders are directly tied to the original order. If the customer returns the purchased items, they must also return the free product. If the free product is not returned, the value of the free product will be deducted from the refund.

PACKAGES DAMAGED DURING TRANSPORT

If you receive a package from us that has been damaged during transport, you must file a claim with the shipping company.

Please provide the following information:

• Shipping number.
• Type of claim (Damage/Deficiency).
• In case of damage: Photos of the damaged goods and the package.
• Weight of damaged/lost goods.
• Brief explanation of the type of damage (Fully damaged, partially damaged, etc.).
• Total amount of the claim.

Additionally, you can inform us of the incident so we can follow up on the case.

FORCE MAJEURE

Genet Collection is not liable for any delays caused by circumstances beyond Genet Collection control, e.g. general labor dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Genet Collection shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Genet Collection are entitled to terminate the purchase with immediate effect.

CHANGES TO THE GENERAL CONDITIONS

Genet Collection reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website.

PERSONAL INFORMATION

The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

CONFLICT RESOLUTION

Complaints must be addressed to the seller within a reasonable time. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. All disputes shall be resolved according to Norwegian law.