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Terms and Conditions

⚠️ FINAL CLEARANCE NOTICE

Genet Collection is closing down permanently. All items are sold at heavily discounted prices and all sales are final. By placing an order, you accept that no exchanges, returns, or refunds are possible.

The conditions below apply to all contracts for the purchase and delivery of goods from genetcollection.no

The conditions can be revised without notification and the date above will show the last revision. Please always read through the conditions before ordering. When you accept a transaction with us, you are also accepting our conditions of purchase. The transaction is complete once you have received your confirmation of order, and it is your responsibility as a customer to ensure that all information provided, such as your name, e-mail address, postal address etc. are correct.

THE AGREEMENT

These general terms and conditions (the “General Conditions'') apply when you as a consumer (the “Customer”) place an order via www.genetcollection.no. The agreement is concluded between you and Rigal, company reg. no. 929 644 506. Detailed contact information and other information about Genet Collection are set forth on the Website.

PRICE AND PRODUCT INFORMATION

  • All prices in the online shop include VAT in Norway. The stated price for goods and services at checkout is the total price the buyer must pay. This price includes all taxes and additional costs such as shipping costs, and everything is specified in the checkout before you pay.
  • Discount codes apply to all items with a regular price, but not necessarily to items with a reduced price or in combination with other offers.
  • Offers and discounts are valid only during the final sale period. All purchases are final and non-refundable.
  • We do our utmost to ensure you a friction-free buying experience. Nevertheless, from time to time errors may occur in prices, text or stock. In such cases, we reserve the right to cancel/credit the parts of an order that are affected and complete the rest.
  • Size charts and other recommendations are indicative and will unfortunately not be suitable for everyone. In other words, we do not take responsibility for the wrong choice of size, but we will do our best to help you find the right one.
  • We take all the photos ourselves, and try to take photos that represent the products we sell as much as possible. In certain cases, the images may still deviate somewhat from the actual appearance of the item. Also remember that all displays and monitors reproduce colors slightly differently.

PAYMENT

When paying by card, the money will be reserved in your account when placing the order, and deducted when the order is dispatched from our warehouse. We accept Visa, MasterCard, American Express, Visa Debit. All payments are processed through a secure checkout system provided by Stripe. For Norwegian customers we offer Klarna checkout and Vipps Payment. Payments made on our website are just as secure as payment in a shop. The site is secured by SSL and all card details are encrypted. That means that no one can read your credit card number, name or address when the data is sent via the Internet. RIGAL reserves the right to check card validity, address details of the purchaser and that there are funds available to cover the purchase price.

WARRANTY & COMPLAINTS 

All products are part of our final liquidation sale and are therefore non-returnable and non-refundable.
However, in accordance with Norwegian law, you still have the right to file a complaint in case of significant manufacturing defects. In such cases, please contact genet@genetcollection.no with a photo and description of the issue.

UNCLAIMED PACKAGES:

If you do not pick up your order from Posten or PostNord, you will be charged a fee of NOK 249. This fee covers all costs related to the return of the unclaimed package. If you choose to cancel the order instead, this amount will be deducted from the refund.

Any costs resulting from incorrect contact information, such as an unknown or incorrect address (for example, if the address is not registered with Posten or the National Registry) or if the mailbox is not labeled with a name, must also be covered by the customer. If the order is cancelled under these circumstances, these costs will be deducted from the refund.

If the package is returned to us due to being unclaimed or due to incorrect contact information, and you wish to have it shipped again, you will need to cover the cost of a new shipment.

PACKAGES DAMAGED DURING TRANSPORT

If you receive a package from us that has been damaged during transport, you must file a claim with the shipping company.

Please provide the following information:

  • Shipping number.
  • Type of claim (Damage/Deficiency).
  • In case of damage: Photos of the damaged goods and the package.
  • Weight of damaged/lost goods.
  • Brief explanation of the type of damage (Fully damaged, partially damaged, etc.).
  • Total amount of the claim.

Additionally, you can inform us of the incident so we can follow up on the case.

FORCE MAJEURE

Genet Collection is not liable for any delays caused by circumstances beyond Genet Collection control, e.g. general labor dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Genet Collection shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Genet Collection are entitled to terminate the purchase with immediate effect.

CHANGES TO THE GENERAL CONDITIONS

Genet Collection reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website.

PERSONAL INFORMATION

The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

CONFLICT RESOLUTION

Complaints must be addressed to the seller within a reasonable time. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. All disputes shall be resolved according to Norwegian law.